We have found that most customer questions can be answered from the list below and don’t need our help at all.
How long until my order ships:
On pre order items, please check the status on the product page. We keep delivery dates posted on the product page. For non pre order items, items are usually shipped within 48 hours from placing your order.
When will my pre order ship:
The estimated date of your pre order ship date is listed on the product page.
Where’s my package:
If your package has not been delivered and it is beyond the estimated shipping time from the carrier you chose (USPS, Fedex, UPS) unfortunately there is nothing we can do but wait. We recommend contacting the courier directly. Sometimes USPS has shipping delays beyond our control. If you no longer want to keep your order because of this delay, once you receive your order, you can start a return
Wrong item sent or missing item:
If we sent you the wrong item, or forgot an item in your order, please send us pictures of the incorrect item and let us know which item from your order is missing/wrong and we will follow up.
Tracking says my package was delivered but never received it:
In the rare case that your tracking information shows “delivered” to your address but you never received your package, we asked that you file a “lost” package claim with your carrier:
Once you have filed a claim, email us the claim number and we will follow up with the shipping carrier. If you still need help after reading our Frequently Asked Questions please email: firstname.lastname@example.org Please allow 2-4 business days for a response from our team. Our customer service team works Monday-Friday.