We have found that most customer questions can be answered from the list below and don’t need our help at all.
How long until my order ships:
Please determine which gear you've ordered from the options below
Super Suits: Custom Built to Order and ships when assembly is complete
Just like the hero who emerges triumphant through trial and tribulation, your suit will stand as testament to your strength and endurance.
Instead of stocking certain models, we custom make every suit. This will take around 2-3 months of hard work by man and machine to forge your individual suit.
Every SUPERX suit is built for its hero. Customized for you.
Origin Collection & Gadgets: Available immediately and ships within 24 hours of order
Sizing Exchange, Wrong item sent or missing item:
Since each suit is Custom Built we typically cannot provide sizing exchanges. But as long as tags are attached and product is unwashed, you are eligible for a refund. If we sent you the wrong item, or forgot an item in your order, please send us pictures of the incorrect item and let us know which item from your order is missing/wrong and we will follow up. Please email this info to firstname.lastname@example.org
Will You Restock An Item?
Once an item is sold out, it will never be restocked. Just like in Movies & Comics, a hero's suit will always be updated with a new design and new tech; so will ours. We will never launch the same exact product twice but will do new versions of products in the future. Our products are always improving with the latest fabric technology and utility features.