Shipping Policy

Shipping Policy

We ship worldwide. Please allow 2-4 business days for orders to be processed before it ships. During sales and holidays allow 7-10 business days for processing before shipment. Tracking information is automatically sent to the email address you provide at checkout. If you do not receive tracking information within 1-2 business days after the above processing time, please check your spam folder.

PRE-SALE and PRE-ORDER

All items marked "Pre-Sale" or "Pre-Order" are fulfilled and shipped within 50-75 days of your original purchase date. For an accurate date check our Pre Order Details

Please note* if you have purchased non Pre-Sale items with your Pre-Sale order, all products in stock will ship first.

U.S.

Customers within the U.S. may choose from a range of shipping options with USPS, FedEx, and UPS. All shipments to PO boxes will be shipped via USPS. Shipments within the US are estimated to take 3-5 business days in transit. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. SUPERX is not responsible for delays caused by the post office or lost packages due to address errors.

International

International customers may choose from a range of shipping options with FedEx and UPS Mail Innovations. International packages are estimated to take 5-30 business days; however, faster options are available. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. SUPERX is not responsible for delays caused by the post office or lost packages due to address errors.

Duties and Taxes

Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to SUPERX and we will refund you the cost of the order excluding shipping.