Shipping Policy

 

SUPERSUITS (HERO INSPIRED ITEMS):

Most Super suits are Built-to-Order and assembly begins immediately upon confirmation. 

CLICK HERE FOR DETAILED PROCESS

Just like the hero who emerges triumphant through trial and tribulation, your suit will stand as a testament to your strength and endurance.

Instead of stocking certain models, we custom make every suit. This process takes 8-12 weeks from the date of initial launch (check each product page for an exact shipping date of that product) and requires the hard work by man and machine to forge your individual suit.

Every SuperX Supersuit is built for its hero.



ACESSORIES, ORIGIN, & NON-HERO COLLECTIONS:

These items are available for immediate shipping and typically leave our warehouse within 24 hours from time of purchase. 

 

SHIPPING TIME ONCE PRODUCT IS SHIPPED

U.S.A.

Customers within the U.S. may choose from a range of shipping options with USPS, FedEx, and UPS. All shipments to PO boxes will be shipped via USPS. Shipments within the US are estimated to take 3-5 business days once they have left our warehouse and are in transit. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping courier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. SuperX is not responsible for delays caused by the courier or for damaged & lost packages due to address or other errors.

*if an order is retuned to our warehouse by the courier due to a delivery issue, you may be asked to cover the reship fee depending on the reason 

 

International

International customers may choose from a range of shipping options with FedEx and UPS Mail Innovations. International orders are estimated to take 5-30 business days once they have left our warehouse and are in transit; however, faster options are available. See checkout for full list of precisely calculated shipping rates. Complications with delivery are rare, but please contact the shipping courier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. SuperX is not responsible for delays caused by the courier or for damaged & lost packages due to address or other errors.

*if an order is retuned to our warehouse by the courier due to a delivery issue, you may be asked to cover the reship fee depending on the reason 

 

Duties and Taxes

If you are located outside of the United States, your order may be subject to customs fees/taxes based on the retail value of the package. These fees are not determined by SuperX and are beyond our control. Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to SuperX and we will refund you the cost of the order excluding shipping. 

If you have questions as to why you are billed certain import fees/taxes, or would like a more detailed outline of what to expect when your package arrives in your country, we recommend contacting your local customs office or the courier that directly billed you. 

 

ORDERS THAT SHOW DELIVERED BUT HAVE NOT BEEN RECEIVED 

It is very common for packages to arrive later than when they are initially marked as delivered. If you haven't received your order within  24 hours from the expected delivery date and time, you can file a claim with the courier that was used. Before filing a claim, be sure you’ve checked all exterior doors and other locations where the package could've been placed (e.g., porch, back patio, garage, any area out of potential weather hazards). You should also check with anyone who might have retrieved the package in your place: other members of your household, neighbors, front desk/office if you live in an apartment complex, etc. If you’re still unable to locate the package, you can initiate a claim with the courier. Please note that we must wait for the claim process to be finalized and approved before taking the next necessary steps (refund, replacement, store credit)