A very common question we receive is regarding our order process and estimate delivery delivery dates. Due to the complexity, uniqueness and quality of suit, every item is built to order; which means that we don't just have bunch of products sitting in a warehouse collecting dust. Every suit is handcrafted with premium materials and starts being constructed upon you placing your order. After all orders have been constructed, we do a final quality check and assembly before shipping all orders at the same time; usually 60 - 90 days after the product launch. To get an estimate of when a specific product will ship, we will always list delivery info available on that specific product page.
A MESSAGE FROM THE CEO
M name is Austin and I am the CEO of SUPERX. I want to personally thank you for your support & interest in our brand! We deeply appreciate your support and we hope you realize that none of this would be possible without amazing people just like you! You're probably reading this because you've either made a Pre Order with us or you're interested in doing so and I want to explain our Pre Order process to ensure you understand exactly why and how our Pre Order process works.
HOW LONG UNTIL YOU RECEIVE YOUR ORDER?
Unlike ordering from Kickstarter or Indiegogo where shipping can take 8-12 months, we have already completed R&D and product design; thus significantly reducing the shipping time. From the date an item is launched, we typically allow 90 days until all Orders are shipped from us and sent to you. To get a best estimate of when a particular item will be delivered, check the eta above or the product page and description for a very accurate date. Once shipped, please note we ship from the U.S.A. and shipping times within the U.S.A. are 3-5 business days from shipping.
CAN I CANCEL MY ORDER?
If you decide to lose your item and give it up to someone else in line, you can cancel your order and long as you cancel your order prior to the shipping date, you are eligible to receive a full refund.
Please reach out to our support team for any additional questions.